Questions the guarantees should answer

We carry hardwood and waterproof laminate. That's it, and that's intentional. Rather than carrying a little of everything, we've built a curated selection of the two categories most homeowners in the Salt Lake area actually need. We know these products inside and out, which means better recommendations and fewer surprises after installation.

LVP is a vinyl product with a printed wood image under a plastic wear layer. It can look plasticky and feel hollow underfoot. Our GemCore waterproof laminate has a True Wood Touch EIR surface where the texture is embossed in register with the grain, so it actually looks and feels like real wood. At 12mm, GemCore is nearly twice as thick as typical LVP (6-8mm), which adds substantial underfoot feel and sound. The AC4 commercial durability rating surpasses any SPC, LVT, or WPC flooring. GemCore's 3-part waterproof system keeps the swell ratio under 6% (vs. the industry average of 10-15%), it's steam mop safe, and no transition moldings are needed for runs up to 65 feet. It comes with a lifetime residential warranty, a 10-year commercial warranty, and a pet warranty. For homeowners who want a fully waterproof floor that looks and feels like real wood, GemCore delivers that in a way vinyl can't match.

We don't. Carpet and tile are their own specialty, and we'd rather do two categories really well than spread thin across several. If you're updating hard surface floors (living rooms, kitchens, basements, bedrooms), we've got you covered. If you need carpet or tile, we're happy to point you in the right direction.

We bring a curated selection of samples to every appointment. That's enough variety to find the right fit without overwhelming you with four hundred options that all start to look the same. Every sample in the trailer has been selected for real-world durability and styles that work well in Utah homes, so you're choosing from proven options, not a raw catalog.

We work with a curated selection of manufacturers chosen for durability, realistic visuals, and performance in Utah's dry climate. During your appointment, you'll see options from brands known for quality construction and long-term warranties. We update our lineup regularly to bring you the best value at every price point.

Pricing depends on the product and your square footage, but here's a general sense: waterproof laminate starts at $6.50 per sq ft installed with Inhaus Visions. GemCore Lakeshore runs around $7.50, GemCore Seaside around $8, and herringbone (Inhaus Manor) around $10 per sq ft installed. Hardwood runs $11–$18 per sq ft installed. These are installed prices, materials and labor together, no surprise add-ons. We measure on-site and give you a firm, itemized quote at the end of the consultation so you know exactly what you're looking at.

Focus. Most flooring stores carry a little of everything, which means their staff knows a little of everything. We carry hardwood and waterproof laminate because those two categories cover the vast majority of what Utah homeowners actually need. By going deep on two instead of wide on six, we know every product in the trailer. That means better recommendations, fewer surprises, and less time wasted looking at options that aren't right for your space.

Three things. First, we bring the samples to your home so you see them in your actual lighting, against your walls, next to your furniture. A showroom with fluorescent lights can't give you that. Second, we're full-service. You don't buy materials from one place and hire an installer from another. One point of contact, one invoice. Third, you're talking to someone who knows flooring, not a general associate covering three departments. We'll tell you what works for your rooms and what doesn't.

Plank & Go was started by Alec and Wyatt McCullough, fourth-generation flooring professionals. The family business started in Dallas, Texas over 80 years ago. Their dad spent 50 years building flooring companies across Texas, Alaska, and Salt Lake City, including running Wood Floor Warehouse for 25 years. Alec has 28 years in the business, Wyatt has 14. They started Plank & Go because they saw the same problems in the flooring buying process for decades and knew there was a better way.

Yes. We're full-service. That means materials and installation, one point of contact, one invoice. You don't have to find a separate installer or coordinate between two different companies. From the consultation to the last plank going down, you deal with us.

For most single-room or two-room projects, installation takes one day. Larger whole-home projects may run two days depending on square footage and subfloor conditions. We'll give you a realistic timeline at the end of your consultation once we've measured the rooms and seen what we're working with.

Most projects go from consultation to completed install in two to three weeks. The consultation itself can usually be scheduled within 3-5 business days. After you approve the quote, material lead time is typically 5-10 business days depending on the product. Installation is usually scheduled within a few days of material arrival. We'll give you a specific timeline at the consultation.

Yes. Both waterproof laminate and engineered hardwood can be installed over concrete slabs, which is common in Utah basements and newer construction. We test the slab for moisture during the consultation because excess moisture can cause problems down the line. If levels are elevated, we'll recommend a vapor barrier or moisture mitigation before installing. Solid hardwood generally should not go directly over concrete.

In many cases, yes. Waterproof laminate can often be installed directly over existing hard surfaces as long as the floor is flat, clean, and in decent shape. If the existing floor is uneven, cracked, or has loose tiles, we'll recommend removing it first. We assess this during the consultation and factor it into the quote.

Yes. Stairs are one of the trickier parts of any flooring job. Each tread and riser is custom-cut, and transitions between floors need to look clean. Our installer handles stair work regularly across Salt Lake Valley homes. We'll measure the staircase during the consultation and include it in your quote.

Both engineered hardwood and waterproof laminate can work over radiant heat systems, but product selection matters. Not every product is rated for it. We'll ask about your heating setup during the consultation and make sure the flooring we recommend is compatible.

No. Removal of your existing flooring is included in the installation scope. We'll confirm the specifics during the consultation once we see what's currently down, but you don't need to demo anything yourself before we arrive.

We move standard furniture as part of the installation process. Large or unusually heavy pieces (pianos, built-ins, or full bedroom sets that aren't practical to move) we'll talk through during the consultation. We'll let you know what needs to be cleared ahead of time so there are no surprises on install day.

Yes. We use a licensed Utah contractor for all installations. #12185028-5501. You're not getting a random crew from an app. This is a professional installation backed by a real license and our name on the work.

Your quote is valid for 30 days from the date of your consultation. Material pricing can shift, so if you're ready to move forward, sooner is better. But we're not going to pressure you. If your quote expires and you want to move forward, reach out and we'll refresh the numbers.

Yes. We offer financing options so you can spread the cost over time. We'll go over the details when we present your quote. We also accept cash, check, all major credit and debit cards, Venmo, and PayPal. A deposit is required to lock in your installation date, with the remainder due on completion.

We schedule consultations Monday through Saturday. Installation days depend on project scope and our installer's schedule, but Saturday installs are available for most projects. We don't schedule on Sundays.

Yes. We stand behind the install with the 5-Year Workmanship Make-It-Right Guarantee. If there is an installation-related workmanship issue, we come back and make it right. Product-specific manufacturer warranties still apply on top of that, and we will go over those details when we are looking at samples together.

Call us. The 5-Year Workmanship Make-It-Right Guarantee covers installation-related issues, and the 48-Hour Response Promise means you should not be chasing us just to get an answer. If a plank pops, a transition comes loose, or something looks wrong, we come back and fix the workmanship issue. Product defects are still covered by the manufacturer warranty, and we help navigate that process too.

For waterproof laminate: sweep or vacuum regularly and damp-mop with a laminate-safe cleaner. GemCore is steam mop safe. For hardwood: sweep or vacuum with a hard-floor setting, use a hardwood-specific cleaner, and keep indoor humidity between 30% and 50% (a humidifier helps during Utah's dry winters). We'll give you specific care instructions for whatever product you choose at the end of the install.

We leave up to five matching leftover planks with you at the end of installation so future repairs are far easier if damage ever happens later. Keep them stored in a dry, climate-controlled place inside the home. If they get thrown away or damaged, exact replacement later can be much harder because manufacturers change dye lots and discontinue colors.

Yes. We keep a record of the exact product you chose, so matching is straightforward. If the product is still available from the manufacturer, we order the same SKU. If it's been discontinued, we'll find the closest match. Doing rooms in phases is common, especially for homeowners doing one floor at a time.

We stand behind every install with The Right Floor Guarantee, the 5-Year Workmanship Make-It-Right Guarantee, and the 48-Hour Response Promise. If you are not confident in the selection after seeing it in your home, we come back with better options before you move forward. If there is an installation-related workmanship issue, we come back and fix it. And if you reach out about the project, you hear back within 48 hours.